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Location Verification (Geolocation) Troubleshooting

MyWinners.com can’t verify your location? Here’s how to resolve it quickly.

Rob Lawson avatar
Written by Rob Lawson
Updated over a week ago

For legal reasons, MyWinners must verify that you're located in a state where online wagering is permitted. If your location can’t be verified, you won’t be able to place bets. Don’t worry—these issues are usually simple to fix.


How Location Verification Works

MyWinners.com uses geolocation technology to confirm your physical location when you log in or try to place a bet. This ensures we comply with state and federal laws.

To verify your location:

  • Your browser or app must share your location

  • You must be within a legally approved state

  • Your device must have Wi-Fi or GPS enabled


Common Geolocation Errors and Fixes

"Location Cannot Be Verified"

  • Make sure location services are turned on for your device and browser

  • Connect to a Wi-Fi network (mobile data is not reliable for location checks)

  • Allow MyWinners.com to access your location when prompted

"Unsupported Location"

  • You may be in a state that does not permit online betting

  • If you're near a state border, geolocation may misread your position—move further into the approved area and try again

VPN or Remote Desktop Detected

  • Disable any VPN, proxy, or remote desktop software

  • These tools block accurate geolocation and violate platform rules


Browser and App Troubleshooting

On Desktop (Windows/macOS):

  • Use Google Chrome or Firefox for best results

  • Enable location in your browser settings

  • Restart your browser after adjusting permissions

On Mobile:

  • Ensure location permissions are granted to your mobile browser or app

  • Keep Wi-Fi turned on, even if you’re using mobile data


Did You Know? If you're using a desktop computer with a wired Ethernet connection, it may block location accuracy. To fix this, switch to Wi-Fi or try a mobile device.


Frequently Asked Questions

Why won’t MyWinners.com verify my location?

You may have location services turned off, be using a VPN, or be in a state where betting isn’t allowed. Check your settings and location.

Can I use MyWinners while traveling?

Only if you're in a supported state. Geolocation is required each time you try to place a bet.

Does MyWinners track me all the time?

No. Your location is only checked at login and when attempting to wager, for legal compliance.

Will mobile data work for geolocation?

Not reliably. Always connect to Wi-Fi for the most accurate location verification.

What if my location is still incorrect after trying everything?

Contact MyWinners support for further assistance. Our team can help troubleshoot more advanced issues.

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