Most 123Bet customers are able to access MyWinners without any issues. In some cases, you may notice something unexpected the first time you login or when checking your account.
This guide explains the most common situations and how to resolve them quickly. For a step-by-step guide to the activation process, go here.
Use the Right Link
Before you begin, itâs important that you use the activation link to activate your new MyWinners account.
If you try to login without activating your account first, it wonât work.
Open the activation link for MyWinners
Follow the steps to set up your account and create a new password
Once your account is activated, youâll be able to login as normal.
If MyWinners Doesnât Recognise Your Email
Your MyWinners login uses the same email address that was linked to your 123Bet account. This is also your username.
If your email isnât recognised:
Make sure youâre entering the exact email used on 123Bet
Check for spelling errors or old email addresses
If youâve used more than one email in the past, try the one most recently linked to your 123Bet account.
If Your Password Doesnât Work
Your existing password will not work on MyWinners.
If you try to login using your old password, it will fail. Do not use âForgot passwordâ at this stage.
To access your account, you must activate it first:
Open the activation link
Follow the steps to confirm your details and create a new password
Once your account has been activated, youâll be able to log in normally using your new password.
If Your Balance Looks Incorrect
In most cases, balances appear correctly as soon as you login.
If something doesnât look right:
Refresh the page or reopen the app
Check whether a recent deposit is still pending
Remember that past betting history does not appear
If the issue remains, MyWinners customer support can help.
If You Canât Access MyWinners at All
If youâre unable to login after trying the steps above:
Confirm youâre using the MyWinners app or app.mywinners.com
Avoid using old 123Bet app, links or bookmarks
Check your internet connection
Support is available if you still need help.
đĄ Did You Know? Most login issues on MyWinners are resolved by resetting your password or confirming your email â no new account is ever required.
Frequently Asked Questions
What should I do if MyWinners doesnât recognise my email?
What should I do if MyWinners doesnât recognise my email?
123Bet customers should try the email address most recently used on 123Bet and use the MyWinners password reset option if needed.
Why am I being asked to confirm my details when I log in to MyWinners?
Why am I being asked to confirm my details when I log in to MyWinners?
MyWinners may ask you to confirm your details to complete the move from 123Bet. This is expected and only happens once.
What should I do if my MyWinners balance doesnât look correct?
What should I do if my MyWinners balance doesnât look correct?
Try refreshing the app or page and check for any pending deposits. If something still doesnât look right, MyWinners support can review your account.
Can I reset my password on MyWinners if I used 123Bet before?
Can I reset my password on MyWinners if I used 123Bet before?
Before you use your new MyWinners accounts, you need to follow the activation process here. It only takes 2 minutes.
When should I contact MyWinners support for help with my account?
When should I contact MyWinners support for help with my account?
You should contact MyWinners support if youâre still unable to complete the activation process or resolve an issue after following the recommended steps.
Why do I need to create a new password when I activate my MyWinners account?
Why do I need to create a new password when I activate my MyWinners account?
MyWinners has moved to a new platform, and for security reasons existing passwords cannot be carried over.
Creating a new password is a required part of activating your account and helps to:
Keep your account secure
Protect your balance and personal details
Ensure the new MyWinners platform meets regulatory and security standards
You only need to do this once. After activation, youâll use your new password to login as normal.