MyWinners offers a range of options for account closure and responsible self-exclusion. Whether you're stepping back temporarily or choosing to close your account for good, the process is transparent, secure, and designed to support responsible gambling.
How to Close Your Account
How to Close Your Account
To close your account, please submit a written request including your account number, name, signature, and address to:
Winners Customer Service, 600 Long Wharf Drive, New Haven, CT 06511.
Any funds in your account will be mailed to you via check upon receipt of your written request.
You may also contact us by Live Chat, email ([email protected]), or phone (+1 800 468 2260) for assistance, but written confirmation is required before processing.
Inactive accounts may be closed after six months, with remaining balances refunded in full or subject to small service charges for balances under $6.
You may also request permanent data deletion, depending on state-level recordkeeping regulations.
What is Self-Exclusion?
What is Self-Exclusion?
Self-exclusion is a voluntary agreement where you limit your access to betting platforms for a fixed period.
Self-exclusion options on MyWinners include 6 months, 1 year, 5 years, or permanent exclusion.
Once activated, self-exclusion cannot be reversed until the selected period expires.
Any pending bets remain valid, but you will not be able to deposit or place new bets.
You’ll need to confirm your self-exclusion in writing by sending a signed letter stating the terms of your exclusion to:
Winners Customer Service, 600 Long Wharf Drive, New Haven, CT 06511.
During your exclusion period, you will not be able to place bets, make deposits, or access account features.
How to Set Up a Self-Exclusion
How to Set Up a Self-Exclusion
Use Live Chat (bottom right of your screen), email [email protected], or call +1 800 468 2260 to request self-exclusion.
You’ll then need to confirm your request in writing by sending a signed letter specifying the exclusion period to:
Winners Customer Service, One Hamden Center, 2319 Whitney Avenue, Suite 5-a, Hamden, CT 06518
Can You Reopen a Closed or Self-Excluded Account?
Can You Reopen a Closed or Self-Excluded Account?
Closed accounts: Can be reopened upon request, unless permanently banned.
Self-excluded accounts: Cannot be reopened until the exclusion period ends. In some states, formal reactivation may require ID checks and a cooling-off period.
💡 Did You Know? Most US states participate in shared self-exclusion databases, so excluding yourself from one operator may limit access to others—especially if you’re betting across multiple ADWs (advance-deposit wagering sites).
Once a self-exclusion is active, it cannot be reversed or reopened until the selected period has expired.
Frequently Asked Questions
What happens to my money if I close my MyWinners account?
What happens to my money if I close my MyWinners account?
Your remaining balance will be mailed to you via check once your written closure request has been received and verified.
Can I reopen my MyWinners account after closing it?
Can I reopen my MyWinners account after closing it?
You can request reinstatement after a minimum of 6 months, following a full review by our customer care team. Permanent closures or exclusions cannot be reopened.
How do I self-exclude from betting on MyWinners?
How do I self-exclude from betting on MyWinners?
Go to the Responsible Gambling Tools section of your account or contact customer support to initiate a self-exclusion. Contact us using Live Chat in your account or via the Help Center, send an email to [email protected] or call +1 800 468 2260.
What’s the difference between account closure and self-exclusion on MyWinners?
What’s the difference between account closure and self-exclusion on MyWinners?
Closure is voluntary and reversible. Self-exclusion is a regulated restriction that locks your account for a set time and cannot be undone early.
Can I exclude myself from all horse betting sites in the US, including MyWinners?
Can I exclude myself from all horse betting sites in the US, including MyWinners?
In some states, yes. Multi-operator exclusion programs allow you to register a self-ban across all licensed Advance Deposit Wagering operators in that state.