Our Commitment
At MyWinners, we believe betting should always be fun and firmly within your control. If you ever feel you need a break — for any reason — we offer a range of options to help you limit, pause, or permanently close your account. Whether it’s a short cooling-off period or a long-term exclusion, our goal is to ensure you remain in control of your betting activity.
You can start any of these processes at any time using Live Chat (bottom right of your screen) or by emailing [email protected]. Our team will ensure you’re looked after quickly, confidentially, and in line with all applicable regulations.
1. Self-Exclusion
Self-exclusion allows you to block access to your MyWinners account for a defined period.
Available timeframes include 6 months, 1 year, 5 years, or permanent exclusion.
Once activated, self-exclusion cannot be reversed until the selected period has expired.
Any pending bets will remain valid, but you will not be able to deposit or place new bets.
To activate self-exclusion, use Live Chat (bottom right of your screen), email [email protected], or call +1 800 468 2260. You’ll need to confirm your self-exclusion in writing by sending a signed letter stating the terms to which you wish to self-exclude. Once confirmed, our team will process it quickly and confidentially.
2. Timeout Periods
If you simply want a short break, you can choose a temporary cooling-off period instead:
You can request a Timeout period for any number of days, weeks, or months.
During this time, your account will remain closed to betting and deposits.
Once the Timeout period ends, your account will be reopened automatically unless you tell us otherwise.
3. Permanent Account Closure
If you decide to close your account completely:
To close your account, please submit a written request including your account number, name, signature, and address to:
Winners Customer Service, One Hamden Center, 2319 Whitney Avenue, Suite 5-a Hamden, CT 06518.
Any funds in your account will be mailed to you via check upon receipt of your written request.
Winners reserves the right to suspend or close wagering accounts that have remained inactive for six months or longer, with notification prior to closure.
Small balance service charges (up to $1/month for accounts under $6) may apply.
4. State-Specific Requirements
In some states, self-exclusion requests may also be shared with local regulators.
In Connecticut, for example, exclusions are reported to the Department of Consumer Protection – Gaming Division, ensuring you cannot access any licensed betting operator within the state for the duration of your exclusion period.
5. Deposit and Wagering Limits
You can change or set your daily, weekly, or monthly deposit and wagering limits by contacting us via Live Chat, email [email protected], or call +1 800 468 2260.
Once a limit has been set, you’ll need to contact our team again if you wish to change it.
6. Support and Resources
If you’re considering self-exclusion because of gambling-related concerns, help is available 24/7:
National Council on Problem Gambling – Call 1-800-522-4700 or visit www.ncpgambling.org
Connecticut Council on Problem Gambling – Call 1-888-789-7777 or visit www.ccpg.org
All calls are free and confidential.
Need Help Now?
Use Live Chat in your MyWinners account or through the Help Center to set limits, take a break, or close your account.
💡 Did You Know? Once you activate a self-exclusion with MyWinners, your details are securely recorded to prevent re-registration during the exclusion period. In Connecticut, this also extends across all licensed operators to ensure complete protection while you take a break.
Frequently Asked Questions
How do I request a self-exclusion on MyWinners?
How do I request a self-exclusion on MyWinners?
You can request self-exclusion anytime by using Live Chat in your account or via the Help Center, send an email to [email protected] or call +1 800 468 2260. Our team will confirm your chosen timeframe and send written confirmation once it’s active.
Can I change or cancel my self-exclusion once it’s started?
Can I change or cancel my self-exclusion once it’s started?
No. Once your self-exclusion begins, it cannot be cancelled or shortened until the selected period expires. This safeguard helps ensure your break remains effective.
What is the difference between self-exclusion and a cooling-off period?
What is the difference between self-exclusion and a cooling-off period?
A self-exclusion is a longer break (6 months or more) that fully restricts access to your account.
A cooling-off period is a temporary pause — 24 hours, 7 days, or 30 days — after which your account automatically reopens.
What happens to my balance when I close my MyWinners account?
What happens to my balance when I close my MyWinners account?
Before closure, our team will verify your account and arrange for any remaining funds to be withdrawn. Once closed, the account can only be reopened after a minimum of 6 months and a compliance review.
Is my self-exclusion shared with other operators?
Is my self-exclusion shared with other operators?
In Connecticut, yes. All self-exclusions are reported to the Department of Consumer Protection – Gaming Division, which prevents access to other licensed operators during your exclusion period. In other states, this depends on local regulations.