Most deposit and withdrawal issues on MyWinners are easy to fix. Whether you're dealing with a declined card, pending payout, or missing funds, this guide will walk you through the possible causes and how to correct them.
Fixing Deposit Problems
Fixing Deposit Problems
If your deposit isn’t going through, try the following:
Check your card or funding method
Some banks block gambling transactions by default (e.g. Capital One, Bank of America)
If using PayPal, ensure your account is linked to a verified bank account, not just a card
Bitcoin transactions must be confirmed on the blockchain before funds are credited
Make sure your payment info is correct
CVV codes are required for all credit/debit transactions
Ensure billing addresses match exactly
Try an alternate method
Online banking, PayNearMe, and Cash App Bitcoin are reliable alternatives
Deposits at Winners locations in Connecticut are available for in-person cash funding
Troubleshooting Withdrawal Issues
Troubleshooting Withdrawal Issues
If your withdrawal is delayed or hasn’t arrived:
Check withdrawal limits and timeframes
Some methods (e.g. PayPal, Bitcoin) have daily and monthly limits
Bitcoin and voucher withdrawals may take up to 48 hours
Credit card refunds are limited to the original deposit amount
Verify your identity
Withdrawals may be delayed if identity verification is incomplete
MyWinners may request documentation for your protection
Check your method eligibility
Not all methods support both deposits and withdrawals (e.g. PayNearMe is deposit-only)
If you used a credit card, excess winnings must be paid out via another method (e.g. online banking or Bitcoin)
Handling Declines and Reversals
Handling Declines and Reversals
If a payment fails or is reversed:
Your funds will not be deducted, but the attempted transaction may show as “pending” for a few hours
Contact your bank to confirm if the block is on their end
Re-attempt using another approved method on the platform
💡 Did You Know? Some banks still reject legal gambling transactions, even from licensed platforms like MyWinners. If your card keeps failing, try online banking or contact your bank to request a policy review.
Frequently Asked Questions
Why did my deposit fail on MyWinners?
Why did my deposit fail on MyWinners?
Your card may be blocked for gambling use. Try another payment method like online banking, PayNearMe, or Bitcoin.
How long do MyWinners withdrawals take?
How long do MyWinners withdrawals take?
Timeframes vary by method. PayPal and vouchers typically process in 24–48 hours, while card refunds may take 3–5 business days.
Can I withdraw more than I deposited via credit card on MyWinners?
Can I withdraw more than I deposited via credit card on MyWinners?
No. Card refunds are limited to your original deposit amount. Additional winnings must be withdrawn using another method.
Why is my MyWinners withdrawal pending?
Why is my MyWinners withdrawal pending?
Your account may be undergoing identity verification, or the payment method may require longer processing. Contact support if it’s been more than 48 hours.
Can I deposit or withdraw in person at Winners venues?
Can I deposit or withdraw in person at Winners venues?
Yes. Cash deposits are available at Winners locations in Connecticut, but in-person withdrawals may be limited—check with the venue or support.