With the launch of the new MyWinners, many customers — including former MyWinners and 123Bet users — may want help with deposits, withdrawals, betting, account tools or venue services. These topics are already fully covered in our existing Help Center.
This article explains where to find each type of support so you can get to the information you need quickly.
Account Setup & Access
Everything you need to know about logging in, managing your profile, securing your account and updating your details.
Funding Your Account (Deposits & Withdrawals)
Learn how to deposit, withdraw and manage funds safely and securely using cards, online banking, digital wallets, retail venues and more.
Betting With MyWinners.com
Explore how to place bets through the MyWinners website, the new mobile app, telebet, and Winners retail locations.
Understanding Betting & How Pools Work
If you’re new to pari-mutuel betting or want a refresher, this section explains how betting pools work, how payouts are calculated and how to choose bet types.
Betting on Horse Racing
Our guide cover everything from the basics to advanced betting strategies.
Games to Play and Win
Discover every way to play and win on MyWinners, including virtual and interactive games available alongside racing and sports.
💡 Did You Know? All former MyWinners and 123Bet customers now use the same Help Center. Every article applies to both groups.
Frequently Asked Questions
Where can I learn how to deposit or withdraw on the new MyWinners?
Where can I learn how to deposit or withdraw on the new MyWinners?
All payment methods are covered in the Funding Your Account section, including cards, online banking, PayPal, Venmo, Cash App, PayNearMe, Wells Fargo and venue deposits.
Where do I find instructions on how to place bets?
Where do I find instructions on how to place bets?
The Betting with MyWinners section explains how to place bets on the website, app, telebet and in person at Winners Venues.
Is there a section that explains how pari-mutuel betting works?
Is there a section that explains how pari-mutuel betting works?
Yes. The Understanding Betting with MyWinners section explains pool betting, payouts and bet types.
Where can former 123Bet customers get help with the new platform?
Where can former 123Bet customers get help with the new platform?
All 123Bet users now use the Moving to the New MyWinners section for migration help, and the rest of the Help Center for everything else.
Where can I find retail venue information?
Where can I find retail venue information?
The Winners Venues in CT section includes venue locations, services and how to bet in person.