If you need help with your MyWinners account, deposits and withdrawals, or placing a bet online, by phone, or in person, our Customer Support team is ready to assist. You can contact MyWinners by live chat, email, phone, telebetting, or by visiting a Winners venue in Connecticut.
Contact MyWinners by Live Chat
The fastest way to get help is via Live Chat.
You can start a chat from:
The MyWinners Help Center
The MyWinners website or app (chat icon in the lower corner during support hours)
MyWinners.com
Live customer support is available Monday to Wednesday from 10:00am–6:00pm ET, Thursday to Saturday from 10:00am–10:00pm ET, and Sunday from 11:00am–8:00pm ET.
Outside these hours, you can still get help from our AI support 24/7, and if you leave a message, our team will follow up when live support reopens.
Email MyWinners Customer Support
If your query isn’t urgent or you need to share more detail, you can email the team:
Customer Support Email: [email protected]
Email is ideal for:
Account and verification questions
Issues with deposits, withdrawals, or rewards
Copies of historical betting or transaction records
Feedback or general support queries
Call MyWinners Customer Service
You can speak directly with a Customer Support agent during support hours.
Customer Service Phone: +1 800 468 2260
Phone support is best for:
Time-sensitive account issues
Problems placing or confirming a bet
Questions that are easier to explain verbally
This number should not be used for Telebetting (See below).
Bet by Phone With MyWinners Telebetting
If you prefer to place your bets over the phone, you can use MyWinners Telebetting.
Telebetting Phone: +1 800 468 2238
Telebet lets you:
Place bets with a live operator
Ask about race cards, odds, and bet types
Get help if you’re new to phone betting
Standard MyWinners account rules and betting limits apply.
Visit a Winners Venue in Connecticut
MyWinners operates licensed Winners venues across Connecticut, where you can enjoy live racing, Fanatics sports betting at participating locations, and in-person customer service.
At a Winners venue you can:
Place bets in person at the counter or self-service kiosks
Watch live racing on big screens
Get help with your MyWinners account, deposits, and withdrawals
👉 To find your nearest location, visit the “Winners Venues in CT” section of the Help Center.
Head Office Mailing Address
For formal correspondence, you can write to us:
MyWinners
One Hamden Center
2319 Whitney Avenue, Suite 5-a
Hamden
CT 06518, USA
This address is for mail only and is not a customer walk-in location. For day-to-day support, please use Live Chat, email, phone, telebetting, or visit a Winners venue.
💡 Did you know? You can get help from MyWinners in multiple ways depending on how urgent your issue is. Live Chat is usually the fastest option for most questions, while phone support is ideal if you need immediate assistance placing a bet or resolving a time-sensitive issue, and visiting a Winners venue lets you get face-to-face support in person.
Frequently Asked Questions
How can I contact MyWinners customer support?
How can I contact MyWinners customer support?
You can contact MyWinners customer support using Live Chat through the Help Center or app, by email for non-urgent questions, by phone if you prefer to speak to an agent, through telebetting to place bets by phone, or by visiting a Winners venue in Connecticut for in-person support.
What is the fastest way to contact MyWinners?
What is the fastest way to contact MyWinners?
The fastest way to contact MyWinners is usually Live Chat, which is available directly from the MyWinners Help Center and website, allowing you to get quick answers for account, betting, or technical questions without waiting on the phone.
Can I place a bet by phone with MyWinners?
Can I place a bet by phone with MyWinners?
Yes, MyWinners offers telebetting, which allows you to place bets over the phone with a live operator, ask questions about races or bet types, and get help if you prefer speaking to someone rather than betting online.
Can I get help in person at a MyWinners location?
Can I get help in person at a MyWinners location?
Yes, you can visit a Winners venue in Connecticut to get in-person assistance, place bets at the counter or kiosks, watch live racing, and receive help with your MyWinners account from venue staff.
Is the MyWinners head office open to customers?
Is the MyWinners head office open to customers?
No, the MyWinners head office address is for official correspondence only and is not open to customers, so for account support or betting help you should use Live Chat, phone support, telebetting, email, or visit a Winners venue instead.