Some customers using Microsoft Edge may experience issues accessing or using MyWinners, even though the site works correctly in other browsers like Chrome or Safari. This is usually caused by Edge’s tracking prevention and privacy protections, which can block essential site functionality.
This article explains what’s happening and how to fix it.
Why MyWinners may not work correctly in Microsoft Edge
Microsoft Edge has built-in Tracking Prevention and privacy controls that can block:
Secure authentication sessions
Account sign-in flows
Location and state verification
Payment and wallet features
When these protections are set to Strict or applied at a site level, MyWinners may fail to load properly, appear broken, or not allow you to sign in — even though the site itself is working normally.
Adding MyWinners to your taskbar or installing it as a web app does not bypass these restrictions. The same Edge privacy rules still apply.
How to fix the issue in Microsoft Edge
Follow these steps carefully. The setting must be changed at the browser level, not just in site permissions.
Open Microsoft Edge
Go to Settings → Privacy, search, and services
Under Tracking prevention, select Balanced
Do not use Strict
Scroll down to Exceptions (under Tracking prevention)
Add:
https://app.mywinners.com
Close Edge completely
Reopen Edge and reload MyWinners
Once this is done, MyWinners should load and function normally.
Important: site permissions alone are not enough
Many customers check Site permissions (JavaScript, pop-ups, images, etc.) and assume everything is set correctly — but tracking prevention overrides these settings.
Even if:
JavaScript is allowed
Cookies are enabled
Pop-ups are allowed
MyWinners can still fail if tracking prevention is blocking required services.
Is there an Edge extension to fix this?
No. There is no Edge extension that reliably resolves this issue.
The only supported fix is adjusting Edge’s Tracking prevention settings as described above.
Recommended browsers
MyWinners works best on:
Google Chrome
Safari (macOS and iOS)
Firefox
Microsoft Edge is supported, but requires the correct privacy configuration.
Frequently Asked Questions
Why does MyWinners work in Chrome but not Edge?
Why does MyWinners work in Chrome but not Edge?
It will work in both. However, Chrome uses different privacy controls and does not block the same services by default. Edge’s tracking prevention is more aggressive and can interfere with required functionality.
Does installing MyWinners as an app fix this?
Does installing MyWinners as an app fix this?
No. Installing MyWinners as a web app or pinning it to the taskbar does not change Edge’s privacy or tracking settings.
Is this a MyWinners bug?
Is this a MyWinners bug?
No. This is a browser-level privacy setting in Microsoft Edge. MyWinners is functioning as expected.
Can customer support change this for me?
Can customer support change this for me?
No. These are local browser settings and must be changed by the user.
What should I do if it still doesn’t work?
What should I do if it still doesn’t work?
If the steps above are followed exactly and the issue persists, contact Customer Support so we can review your setup.