After the upgrade to the new MyWinners on 6 January 2026, most customers will be able to log in immediately using their existing email and password. However, because accounts from both MyWinners and 123Bet have been merged into one system, some users may encounter login or account-recognition issues the first time they sign in.
This guide explains the most common problems and how to fix them quickly.
If the New MyWinners Doesn’t Recognise Your Email
This is the most common issue and usually has a simple explanation. Try the following:
1. Check for typing errors
Small errors — an extra character, missing letter or incorrect domain — can cause the login screen to reject your email.
2. Try any alternative email addresses you may have used
Many players previously registered for MyWinners or 123Bet using:
A secondary email
A work email
An older personal email
A shared family inbox
Try all possible addresses you have used in the past.
3. If you were a 123Bet customer, use the email linked to your old 123Bet account
Some former 123Bet customers try to log in with a MyWinners login they never had.
Use the email that belonged to your 123Bet profile — that is the one that was migrated.
If none of your emails work, contact support so we can look up your migrated account manually.
If Your Password Isn’t Working
If the email is recognised but your password is rejected:
1. Use the “Forgot Password” option
You can reset your password immediately from the login screen.
2. Check your email inbox and spam folder
Password reset emails arrive within seconds but may be filtered by some providers.
3. Make sure you are using the new website or the new apps
Password resets will not work on old MyWinners or 123Bet sites.
Correct locations:
New MyWinners app (iOS or Android)
If You See a Verification Step on First Login
Some users — especially former 123Bet customers — may see a brief verification screen the first time they log in. This step helps confirm that your migrated account data is correct.
This is expected and only happens once.
If Your Account Appears Empty or Missing Information
If you log in and something doesn’t look right:
1. Log out and back in
This refreshes your account on the new platform.
2. Check your balance again
Your migrated balance and $10 incentive should appear immediately after refresh.
3. Remember that bet history does not transfer
Previous activity will not appear on the new MyWinners, but all existing open bets will still settle normally.
4. If your balance still appears incorrect
Contact support so we can check your migrated account details.
If You Previously Had Multiple Accounts
Some players used different accounts across MyWinners and 123Bet. During migration:
Your primary account is transferred
Secondary or duplicate profiles may be merged
You may be prompted to verify which account to use
You are only allowed one account per user. If you believe the wrong account has been migrated, contact customer support.
If You Are Stuck in a Login Loop
A login loop usually means:
You’re using an old app
Your browser is still caching an old site
You’re trying to log in before the system is live
Fix it by:
Deleting old MyWinners or 123Bet app versions
Force-closing your browser and reopening
Visiting the correct new site: app.mywinners.com
💡 Did You Know? Many login issues on launch day are caused by customers using the old MyWinners or 123Bet app. You must download the new app to sign in successfully.
Frequently Asked Questions
Why can’t I log in to the new MyWinners with my old MyWinners email and password?
Why can’t I log in to the new MyWinners with my old MyWinners email and password?
Most users will log in normally, but if your details aren’t accepted, you may be using an old app or entering an email that doesn’t match your migrated account. Try resetting your password or checking any alternative email addresses you previously used.
How do former 123Bet customers access the new MyWinners for the first time?
How do former 123Bet customers access the new MyWinners for the first time?
123Bet accounts were migrated automatically. Use the email address you originally registered with on 123Bet, then reset your password if needed. You may see a short verification step on first login.
What happens if the new MyWinners says my email doesn’t exist?
What happens if the new MyWinners says my email doesn’t exist?
This usually means your account was registered under a different email on MyWinners or 123Bet. Try other addresses you may have used. If none work, contact support and we will look up the migrated account for you.
Why does my new MyWinners account show no history or previous bets?
Why does my new MyWinners account show no history or previous bets?
Bet history does not transfer to the new platform. This is expected. However, all open bets placed before the upgrade will settle normally, and any winnings will appear in your new balance.
Why is my balance missing after I log in to the new MyWinners?
Why is my balance missing after I log in to the new MyWinners?
Log out and back in to refresh your account. Your migrated balance and the automatic $10 incentive should then appear. If something still looks incorrect, contact customer support for review.
Why do I keep getting logged out or redirected?
Why do I keep getting logged out or redirected?
This happens when trying to log in using the old apps or old URLs. Uninstall outdated apps and use the correct website: app.mywinners.com.