After the upgrade to the new MyWinners platform, all customers must activate their account and create a new password before they can login.
During activation or first login, some users may experience login or account-recognition issues. This guide explains the most common problems and how to resolve them quickly.
If MyWinners Doesn’t Recognise Your Email
This is the most common issue and is usually related to account activation.
Before you can login, you must activate your account using the MyWinners activation page. The email linked to your account is the email address previously associated with your MyWinners profile.
If your email isn’t recognised, try the following:
1. Check for typing errors
Small mistakes — such as a missing letter, extra character, or incorrect domain — can prevent activation and login.
2. Try any alternative email addresses you may have used
Some customers previously registered using:
A secondary email address
A work email
An older personal email
A shared family inbox
Try any email addresses you may have used in the past. Only one will match your MyWinners account.
If none of your emails work, contact MyWinners Customer Support and the team can help locate your account.
If Your Password Isn’t Working
Passwords from the previous MyWinners platform do not carry over.
Before you can login:
You must activate your account
You must create a new password during activation
You can find a step-by-step guide here
Important:
Do not use “Forgot password” before activating your account
Password resets will only work after activation is complete
If you haven’t activated yet, return to the activation page and complete the process first.
If You See a Verification Step on First Login
Some customers may see a short verification screen the first time they login. This step helps confirm account details and secure your access.
This is expected and only happens once.
If You Previously Had Multiple Accounts
Some customers may have used more than one MyWinners account in the past.
During the upgrade:
One primary account is retained
Duplicate or secondary profiles may be merged
You may be asked to confirm which account to use
Only one account per customer is permitted. If you believe the wrong account is active, contact Customer Support.
If You Are Stuck in a Login Loop
A login loop usually means:
You’re using an old MyWinners app
Your browser is loading a cached version of the old site
You’re trying to login without activating your account
To fix this:
Delete any old MyWinners apps
Download the new MyWinners app or visit https://app.mywinners.com
Close and reopen your browser
Make sure your account is activated before attempting to login
💡 Did You Know? Most login issues on launch day are caused by customers using old apps or skipping account activation. You must activate your account and use the new MyWinners app or website to login successfully.
Frequently Asked Questions
Why can’t I log in to the new MyWinners with my old MyWinners email and password?
Why can’t I log in to the new MyWinners with my old MyWinners email and password?
Existing passwords no longer work. You must activate your account and create a new password before you can login.
What happens if the new MyWinners says my email doesn’t exist?
What happens if the new MyWinners says my email doesn’t exist?
This usually means your account was registered under a different email. Try any alternative addresses you may have used. If none work, contact Customer Support.
Why does my new MyWinners account show no history or previous bets?
Why does my new MyWinners account show no history or previous bets?
Bet history does not transfer to the new platform. This is expected. However, all open bets placed before the upgrade will settle normally, and any winnings will appear in your new balance.
Why is my balance missing after I login to the new MyWinners?
Why is my balance missing after I login to the new MyWinners?
Log out and back in to refresh your account. Your migrated balance should then appear. If something still looks incorrect, contact customer support for review.
Why do I keep getting logged out or redirected?
Why do I keep getting logged out or redirected?
This happens when trying to log in using the old apps or old URLs. Uninstall outdated apps and use the correct website: app.mywinners.com.