Why Are My Deposits or Withdrawals Being Declined, and How Can I Resolve This?
If your deposits or withdrawals are being declined, it could be due to several reasons related to limits, payment methods, or bank restrictions. Below, we outline common causes and solutions to help you resolve these issues.
Deposits
Common Reasons for Declined Deposits
Bank Restrictions: Some banks block gambling-related transactions or flag unusual activity. This may result in an error message such as "risk decline/business evaluation failed." In such cases, the bank is likely restricting the transaction.
Deposit Limits: Even if your daily deposit limit has been raised, you may still encounter issues if youâve reached other limits, such as weekly or monthly caps. Ensure all applicable limits are set high enough to cover your intended deposit amount.
ACH Deposit Limits: Your ACH deposit limit might be higher than you expect. If a larger deposit is declined after a smaller one, the issue is likely on the bankâs side. Verify your ACH limit and contact your bank if necessary.
New Account Limits: For new accounts, the daily deposit limit is typically set at $500. This limit may increase after establishing a positive deposit history.
Solutions for Declined Deposits
Contact your bank to clear any restrictions.
Use an alternative payment method, such as a different card or account.
Verify and adjust your deposit limits within the app.
Withdrawals
Common Reasons for Declined Withdrawals
Payment Method Mismatch: Withdrawals can only be processed to a payment method youâve previously used for deposits. If you attempt to withdraw to a new method, the transaction will be declined.
Card Deposits Without Wagering: If you deposit using a card and have not wagered the funds, you cannot withdraw directly to your bank account. Instead, you must either: - Wager the funds and withdraw any winnings to your bank account, or - Withdraw back to the original payment card used for the deposit.
Solutions for Declined Withdrawals
Ensure you are withdrawing to a payment method youâve used for deposits.
Follow the wagering requirements if applicable.
Contact support if you encounter persistent issues.
Summary
Declined transactions often result from bank restrictions, payment method mismatches, or deposit/withdrawal limits. By understanding these common issues and following the outlined solutions, you can resolve most problems efficiently. If issues persist, consider reaching out to your bank or the appâs support team for further assistance.