Everyone needs a break sometimes, and in betting, taking one can be the healthiest decision you make. A time-out is a voluntary way to block yourself from betting for a set period, giving you time and space to regain control. At MyWinners, we support responsible gambling and give you simple tools to help.
đ What Is a Time-Out?
A time-out blocks access to your betting account, either temporarily or permanently. Itâs not a punishment. Itâs a proactive step for anyone who feels their betting may be becoming harmful or stressful.
You choose how long the time-out lasts. During that time, you wonât be able to deposit or place bets.
đ§ Time-Out Options on MyWinners
Short break: choose any number of days, weeks or months.
Longer time-out: choose 6 months, 1 year, 5 years or permanent.
Once your time-out starts, it canât be reversed until the period ends.
Any bets you placed before your time-out remain valid, but you wonât be able to deposit or place new bets.
For time-outs of 6 months or longer, youâll need to confirm the terms in writing by sending us a signed letter.
When your time-out ends, your account stays closed until you contact us to reopen it. A permanent time-out canât be lifted.
To set up a time-out, use Live Chat (bottom right of your screen), email [email protected], or call +1 800 468 2260.
If you need to send a signed letter, include the time-out period youâve chosen and post it to:
Winners Customer Service, One Hamden Center, 2319 Whitney Avenue, Suite 5-a, Hamden, CT 06518.
đ Statewide Self-Exclusion Programs
Some states run self-exclusion registries that block you from all licensed betting sites and retail venues, not just MyWinners. Check your stateâs gaming regulator for details.
đ§ When Should You Consider a Time-Out?
đ§ When Should You Consider a Time-Out?
If betting is no longer fun.
If youâre betting more than you can afford to lose.
If friends or family are expressing concern.
If you feel out of control, anxious, or angry while betting.
Self-exclusion is completely confidential, and reactivating an account (where allowed) requires a formal review to ensure youâre ready.
đĄ Did You Know? In 2022, over 25,000 Americans voluntarily signed up for gambling self-exclusion programs, showing that taking a break is a normal and respected part of betting responsibly.
Frequently Asked Questions
What is a time-out for horse racing betting?
What is a time-out for horse racing betting?
A time-out blocks access to your MyWinners account for a period you choose, from a few days to permanently, so you can take a break from betting.
How do I set up a time-out on MyWinners?
How do I set up a time-out on MyWinners?
You can activate self-exclusion by contacting the MyWinners customer support using Live Chat in your account (or via the Help Center), send an email to [email protected], or call +1 800 468 2260.
Can I end my time-out early?
Can I end my time-out early?
No. Once a time-out starts, it canât be reversed until the period ends. After that, your account stays closed until you contact us to reopen it. Permanent time-outs stay in place indefinitely.
Can I exclude myself from all betting platforms, not just MyWinners?
Can I exclude myself from all betting platforms, not just MyWinners?
Yes, some states offer statewide exclusion programs. These apply to all licensed betting providers, online and retail.
Does a time-out affect my credit or personal record?
Does a time-out affect my credit or personal record?
No. Time-outs are confidential and donât affect your credit report or any official records.