If youâve decided to stop betting with MyWinners for good, you can close your account permanently. The process is simple and secure, and any money left in your account is returned to you.
If you only want a break, a time-out may suit you better. You can choose a period from a few days up to 5 years, and get your account back when it ends.
How to Close Your Account
How to Close Your Account
Send a written request to close your account, including your account number, name, signature and address, to:
Winners Customer Service, One Hamden Center, 2319 Whitney Avenue, Suite 5-a, Hamden, CT 06518.
You can also contact us by Live Chat (bottom right of your screen), email at [email protected], or phone on +1 800 468 2260 for help. Weâll still need your written request before we can close the account.
Once we receive your request, weâll mail any remaining funds to you by check.
You can also ask us to permanently delete your data, subject to state recordkeeping regulations.
What Happens After You Close Your Account
What Happens After You Close Your Account
Account closure is permanent. Once your account is closed, it canât be reopened.
You wonât be able to log in, deposit or place bets.
If you want to bet with MyWinners again in the future, youâd need to contact customer care first.
Frequently Asked Questions
What happens to my money if I close my MyWinners account?
What happens to my money if I close my MyWinners account?
Your remaining balance will be mailed to you via check once your written closure request has been received and verified.
Can I reopen my MyWinners account after closing it?
Can I reopen my MyWinners account after closing it?
You can request reinstatement after a minimum of 6 months, following a full review by our customer care team. Permanent closures or exclusions cannot be reopened.
Do I have to send a letter to close my account?
Do I have to send a letter to close my account?
Yes. You can start the process by Live Chat, email or phone, but we need a signed written request with your account number, name and address before we can close your account.
Whatâs the difference between account closure and a time-out?
Whatâs the difference between account closure and a time-out?
A time-out blocks your account for a set period, from a few days up to 5 years, and you can ask us to restore access when it ends. Account closure is permanent and your account canât be reopened.
Can I exclude myself from all horse betting sites in the US, including MyWinners?
Can I exclude myself from all horse betting sites in the US, including MyWinners?
In some states, yes. Multi-operator exclusion programs allow you to register a self-ban across all licensed Advance Deposit Wagering operators in that state.