Our Commitment
At MyWinners, we believe betting should always be fun and firmly within your control. If you ever feel you need a break — for any reason — we offer a range of options to help you limit, pause, or permanently close your account. Whether it’s a short cooling-off period or a long-term exclusion, our goal is to ensure you remain in control of your betting activity.
You can start any of these processes at any time using Live Chat (bottom right of your screen) or by emailing [email protected]. Our team will ensure you’re looked after quickly, confidentially, and in line with all applicable regulations.
1. Time-Out
A time-out blocks access to your MyWinners account for a period you choose. It can be a short break or a long-term exclusion.
You can choose any number of days, weeks or months, or a longer period of 6 months, 1 year, or 5 years.
Once your time-out starts, it can’t be reversed until the period has ended.
Your account stays closed to deposits and new bets during your time-out. Any bets you placed before it started remain valid.
To set up a time-out, contact our customer care team by Live Chat (bottom right of your screen), email [email protected], or phone +1 800 468 2260.
For time-outs of 6 months or longer, you’ll need to confirm the terms in writing by sending us a signed letter. Once we have it, our team will set up your time-out quickly and confidentially.
When your time-out ends, your account won’t reopen automatically. Contact customer care and we’ll restore access for you.
2. Permanent Account Closure
If you decide to close your account completely:
To close your account, please submit a written request including your account number, name, signature, and address to:
Winners Customer Service, One Hamden Center, 2319 Whitney Avenue, Suite 5-a Hamden, CT 06518.
Any funds in your account will be mailed to you via check upon receipt of your written request.
Winners reserves the right to suspend or close wagering accounts that have remained inactive for six months or longer, with notification prior to closure.
Small balance service charges (up to $1/month for accounts under $6) may apply.
If you're in CT and you want to stop betting with other Connecticut operators too, you can join the state’s self-exclusion list at portal.ct.gov/selfexclusion. Support is available from the Connecticut Council on Problem Gambling at ccpg.org or 1-888-789-7777.
3. State-Specific Requirements
In some states, self-exclusion requests may also be shared with local regulators.
In Connecticut, for example, exclusions are reported to the Department of Consumer Protection – Gaming Division, ensuring you cannot access any licensed betting operator within the state for the duration of your exclusion period.
4. Deposit and Wagering Limits
You can change or set your daily, weekly, or monthly deposit and wagering limits by contacting us via Live Chat, email [email protected], or call +1 800 468 2260.
Once a limit has been set, you’ll need to contact our team again if you wish to change it.
6. Support and Resources
If you’re considering time-out or account closure because of gambling-related concerns, help is available 24/7:
National Council on Problem Gambling – Call 1-800-522-4700 or visit www.ncpgambling.org
Connecticut Council on Problem Gambling – Call 1-888-789-7777 or visit www.ccpg.org
All calls are free and confidential.
🌐 Connecticut’s Statewide Self-Exclusion Program
If you want to block yourself from more than just MyWinners, the Connecticut Department of Consumer Protection runs a voluntary self-exclusion list. It covers licensed gaming across the state, including Winners locations.
You can sign up for 1 year, 5 years or a lifetime at portal.ct.gov/selfexclusion. One-year and five-year exclusions can’t be shortened, and a lifetime exclusion can’t be removed. When your period ends, you stay on the list until you ask to be removed.
💬 Support Is Available
If you're in CT and betting is affecting you or someone close to you, free and confidential help is available from the Connecticut Council on Problem Gambling at ccpg.org or on their 24/7 helpline, 1-888-789-7777.
Need Help Now?
Use Live Chat in your MyWinners account or through the Help Center to set limits, take a break, or close your account.
💡 Did You Know? Once you activate a self-exclusion with MyWinners, your details are securely recorded to prevent re-registration during the exclusion period. In Connecticut, this also extends across all licensed operators to ensure complete protection while you take a break.
Frequently Asked Questions
How do I request a self-exclusion on MyWinners?
How do I request a self-exclusion on MyWinners?
You can request self-exclusion anytime by using Live Chat in your account or via the Help Center, send an email to [email protected] or call +1 800 468 2260. Our team will confirm your chosen timeframe and send written confirmation once it’s active.
Can I change or cancel my self-exclusion once it’s started?
Can I change or cancel my self-exclusion once it’s started?
No. Once your self-exclusion begins, it cannot be cancelled or shortened until the selected period expires. This safeguard helps ensure your break remains effective.
What is the difference between self-exclusion and a cooling-off period?
What is the difference between self-exclusion and a cooling-off period?
A self-exclusion is a longer break (6 months or more) that fully restricts access to your account.
A cooling-off period is a temporary pause — 24 hours, 7 days, or 30 days — after which your account automatically reopens.
What happens to my balance when I close my MyWinners account?
What happens to my balance when I close my MyWinners account?
Before closure, our team will verify your account and arrange for any remaining funds to be withdrawn. Once closed, the account can only be reopened after a minimum of 6 months and a compliance review.
Is my self-exclusion shared with other operators?
Is my self-exclusion shared with other operators?
In Connecticut, yes. All self-exclusions are reported to the Department of Consumer Protection – Gaming Division, which prevents access to other licensed operators during your exclusion period. In other states, this depends on local regulations.
What happens when my self-exclusion period ends?
What happens when my self-exclusion period ends?
When your self-exclusion period ends, your account will remain closed. It won't reopen automatically — you'll need to contact our Customer Support team to request reactivation. You can reach us by Live Chat, email at [email protected], or phone at +1 800 468 2260.