Our Commitment
At MyWinners, we are committed to ensuring that pari-mutuel betting is a safe and enjoyable form of entertainment. We take responsible gambling seriously and provide tools, information, and support to help you stay in control.
Betting should be fun — it should never cause harm to you, your family, or your finances.
Safe and regulated since 1996, we’ve proudly served hundreds of thousands of customers and continue to promote a culture of safety, fairness, and transparency.
If you ever feel that betting is no longer enjoyable or is causing problems, we’re here to help. Use the Live Chat feature (bottom right of your screen), email [email protected], or call +1 800 468 2260 — our team will look after you promptly and confidentially.
1. Principles of Responsible Gambling
We follow these core principles:
Protecting minors – No one under the legal betting age may open an account or place a bet with MyWinners. The legal age varies by state: in Connecticut, it’s 21 for sports betting and 18 for pari-mutuel betting and the state lottery.
Promoting informed play – We provide clear, accessible information about how pari-mutuel betting works, including odds, takeout rates, and potential returns.
Offering player controls – You can set limits, take a break, or self-exclude at any time. Simply contact our Customer Support team to process your request.
Supporting those at risk – We provide access to professional help and resources for anyone who may be struggling to stay in control.
2. Recognising Problem Gambling
You may be at risk of problem gambling if you:
Chase losses or spend more than you can afford.
Hide your betting activity from friends or family.
Feel anxious, guilty, or depressed about gambling.
Borrow money to place bets.
If you recognise any of these signs, we recommend taking a break, using our self-exclusion options, and seeking help immediately.
3. Player Protection Tools
We encourage all customers to use the following tools to stay in control:
Deposit Limits – Set a maximum amount you can deposit daily, weekly, or monthly.
Wager Limits – Set a maximum amount you can stake within your chosen time frame.
Timeout Periods – Take a temporary break from betting for any number of days, weeks, or months. Once the timeout period ends, your account reopens automatically unless you tell us otherwise.
Self-Exclusion – Block access to your account for 6 months, 1 year, 5 years, or permanently. Once activated, self-exclusion cannot be reversed until the period expires.
To set or change any limits, contact us via Live Chat (bottom right of your screen), email [email protected], or call +1 800 468 2260.
4. Deposit Limits
Deposit limits let you control how much money can be added to your MyWinners account. You can set these limits daily, weekly, or monthly for each available payment method.
Contact Options:
Live Chat (bottom right of your screen)
Email [email protected]
Phone +1 800 468 2260
Once a deposit limit is set, you’ll need to contact us again if you wish to change or remove it.
5. Wagering Limits
Wagering limits control how much you can spend on bets within a set time period. You can choose limits by day, week, or month.
Once your wagering limit is reached, you will not be able to place additional bets until the next period resets.
Contact Options:
Live Chat (bottom right of your screen)
Email [email protected]
Phone +1 800 468 2260
6. Self-Exclusion
You are always in control of your account.
If you decide to take a break from betting, you can request self-exclusion from MyWinners at any time. This process allows you to block access to your account for a set period to help you manage your gambling safely and confidently.
How to Request Self-Exclusion:
You can start your self-exclusion request by contacting our Customer Support team using one of the following methods:
Live Chat: Bottom right of your screen
Email: [email protected]
Phone: +1 800 468 2260
Self-Exclusion Timeframes:
6 months, 1 year, 5 years, or permanent exclusion
Important Notes:
Once activated, self-exclusion cannot be reversed until the selected period expires.
Any pending bets will remain valid, but you will not be able to deposit or place new bets.
To complete your self-exclusion, you must confirm your request in writing by sending a signed letter stating your chosen timeframe.
What Happens Next:
Once we receive your written confirmation, our team will:
Verify your details and confirm receipt of your request in writing.
Apply the exclusion immediately and restrict access to your account for the chosen period.
Ensure you stop receiving marketing or promotional materials from MyWinners during your exclusion.
Your self-exclusion is handled confidentially and respectfully, and our team is here to support you throughout the process. We understand that taking this step can be difficult, and our goal is to make it as straightforward and reassuring as possible.
7. Account Closure
If you no longer wish to maintain your MyWinners wagering account, you can request permanent account closure at any time. This process ensures your account is closed securely, any remaining funds are returned, and your personal data is handled in line with applicable regulations.
How to Request Account Closure:
To close your account, please send a written request that includes the following information:
Your full name
Account number
Signature
Registered address
Mail your request to:
Winners Customer Service
One Hamden Center, 2319 Whitney Avenue, Suite 5-a Hamden, CT 06518
What Happens Next:
Once we receive your written request, our Customer Service team will verify your details and confirm the closure in writing.
Any funds in your account will be returned to you in the form of a check, mailed to your registered address.
After closure, your account cannot be reopened. You may, however, create a new account in the future if permitted under applicable regulations.
Important Notes:
MyWinners reserves the right to suspend or close any wagering account at any time, provided that funds on deposit are returned to the account holder (less applicable service charges).
Accounts that have been inactive for six months or longer may be closed after prior written notice is sent to the account holder.
Service charges may apply (up to $1.00 per month) for accounts with balances of $6.00 or less. Balances above $6.00 are refunded in full via check.
If an account holder is deceased, funds will be released to their legal representative upon receipt of a valid death certificate and any required documentation.
Account ownership cannot be transferred to another person or entity.
All account closure requests are processed promptly, securely, and confidentially. Our team ensures that your remaining balance is returned in full and that your personal information continues to be handled in accordance with privacy and regulatory standards.
If you have any questions before submitting your closure request, please contact us via:
Live Chat: Bottom right of your screen
Email: [email protected]
Phone: +1 800 468 2260
8. Timeout Periods
You can request a Timeout period to temporarily suspend access to your account for a set number of days, weeks, or months. Once the timeout ends, your account reopens automatically unless you request otherwise.
Contact Options:
Live Chat (bottom right of your screen)
Email [email protected]
Phone +1 800 468 2260
9. Where to Get Help
If you or someone you know has a gambling problem, help is available 24/7:
National Council on Problem Gambling – Call 1-800-522-4700 or visit www.ncpgambling.org
Connecticut Council on Problem Gambling – Call 1-888-789-7777 or visit www.ccpg.org
All calls are free and completely confidential.
10. Our Staff Training
All MyWinners Customer Support staff receive specialist training to:
Recognise signs of problem gambling.
Direct customers to appropriate tools and support services.
Handle sensitive conversations with empathy, discretion, and respect.
11. Underage Gambling Prevention
We maintain strict measures to prevent underage gambling:
ID verification is required for all new accounts.
Marketing and advertising are never directed toward anyone under the legal betting age.
Parents and guardians can use filtering software such as NetNanny® or CyberPatrol® to block access to gambling websites.
Bet Responsibly. Bet for Fun.
At MyWinners, we’re proud to promote responsible gambling. We want every customer’s experience to remain safe, enjoyable, and within their control.
If you need support at any time, contact us — we’re always here to help.
Live Chat: bottom right of your screen
Email: [email protected]
Phone: +1 800 468 2260
💡 Did You Know? Bettors who set a deposit or time limit before betting are more likely to stay in control and enjoy a safer, more positive experience.
Frequently Asked Questions
How can I set deposit or spending limits on MyWinners?
How can I set deposit or spending limits on MyWinners?
You can set daily, weekly, or monthly deposit limits by contacting our Customer Support team. Limits help you control how much you spend on betting and can be adjusted at any time to suit your comfort level.
How do I self-exclude or close my MyWinners account?
How do I self-exclude or close my MyWinners account?
You can choose to self-exclude for 6 months, 1 year, 5 years, or permanently. Once activated, your self-exclusion cannot be reversed until the selected period ends. You’ll need to confirm your request in writing by sending a signed letter specifying your chosen timeframe.
Where can I get help if I think I have a gambling problem?
Where can I get help if I think I have a gambling problem?
Help is available 24/7. In the US, contact the National Council on Problem Gambling at 1-800-522-4700 or visit www.ncpgambling.org.
If you’re in Connecticut, contact the Connecticut Council on Problem Gambling at 1-888-789-7777 or visit www.ccpg.org. All calls are free and confidential.
What age do you have to be to bet on MyWinners?
What age do you have to be to bet on MyWinners?
In Connecticut, you must be 21 years old to place sports bets, but 18 years old to place pari-mutuel wagers or the state lottery. MyWinners only offers pari-mutuel wagering, so the minimum age to bet in CT is 18.
In other states, the legal betting age varies between 18 and 21, depending on local regulations. All customers must complete ID verification before placing any bets.
Does MyWinners promote responsible gambling?
Does MyWinners promote responsible gambling?
Yes. MyWinners has been a safe, regulated betting platform since 1996. We provide player protection tools, responsible gambling education, and 24/7 support to help ensure betting remains enjoyable and within your control.