Our Approach
MyWinners is committed to treating every customer fairly. If you have a question, complaint, or dispute about your betting activity, account, or transactions, we have a clear process to ensure your concerns are handled promptly and in accordance with state regulations.
1. Step One – Contact Us via Live Chat
Open the live chat feature in your MyWinners account or through the Help Center.
Provide as much detail as possible, including dates, bet IDs, transaction references, and screenshots if available.
We aim to acknowledge all complaints within 24 hours and provide a full response within 5 business days.
If live chat is unavailable, you may email us at [email protected], but live chat is always the quickest way to get help.
2. Step Two – Escalation
If you are not satisfied with the initial response:
Ask the Customer Support agent in live chat to escalate your complaint to a Customer Service Manager.
The manager will review your case and provide a written response, normally within 10 business days.
3. Step Three – Independent Review
If the issue remains unresolved after our internal process:
You may refer your complaint to the relevant state regulator.
For customers in Connecticut, contact the Connecticut Department of Consumer Protection – Gaming Division at www.portal.ct.gov/DCP or call (860) 713-6300.
You may also contact the National Council on Problem Gambling if your dispute relates to responsible gambling measures.
4. Record Keeping
We keep a secure record of all complaints and dispute resolutions for a minimum of two years, in compliance with state regulatory requirements.
5. Fair and Transparent Process
All complaints are handled confidentially.
We will always explain the reasons for our decision.
We comply with all applicable pari-mutuel betting and consumer protection laws.
Need Help Now?
The fastest way to reach us is via live chat in your MyWinners account or through the Help Center.