If you’re unable to sign in to your MyWinners account, the issue is usually easy to fix. This guide breaks down the most common problems, how to resolve them, and what to do if you're still locked out.
Resetting a Forgotten Password
Resetting a Forgotten Password
Forgot your password? Follow these steps:
Go to the MyWinners login page
Click "Forgot Password?"
Enter your registered email address
Check your inbox for a password reset email
Follow the link to set a new password and log in
TOP TIP: If the email doesn’t arrive, check your spam or junk folder. If you still can’t find it, contact our support team to confirm your email address on file.
Handling Incorrect Login Details
Handling Incorrect Login Details
Entered your login info but still can’t access your account?
Check the following:
Make sure you’re using the correct email address
Passwords are case sensitive – ensure caps lock is off
If you're using a saved password, try entering it manually instead
Confirm you’re using your MyWinners credentials – these are separate from any Winners Club or in-store login details
Dealing with Account Lockouts
Dealing with Account Lockouts
Too many failed login attempts will temporarily lock your account for 15 minutes as a security precaution.
What to do:
Wait and try again later
Or use the password reset tool to regain access sooner
If your account remains locked for more than 30 minutes, contact support
Clearing Browser Issues
Clearing Browser Issues
If your credentials are correct but login still fails, the issue could be browser-related.
Try this:
Clear your browser’s cache and cookies
Ensure JavaScript and cookies are enabled
Try using a different browser or device
Disable any browser extensions that could be interfering with the login form
💡 Did You Know? Your account may have been created using an email address with a typo. If you never received a welcome or password reset email, contact support—we can help verify and correct your email on file.
Frequently Asked Questions
How do I reset my MyWinners password?
How do I reset my MyWinners password?
Click "Forgot Password?" on the login page and follow the instructions in the email we send. It only takes a few minutes.
Why does MyWinners say my email is invalid?
Why does MyWinners say my email is invalid?
You might be using an email address not linked to your account. Try a different one or contact support to check.
What should I do if I get locked out of my account?
What should I do if I get locked out of my account?
Wait 15 minutes, then try again or reset your password. If the lockout persists, our support team can assist.
Can I use my old Winners Club login for MyWinners?
Can I use my old Winners Club login for MyWinners?
No. You must create a new account specifically for MyWinners.com. Retail logins and kiosk accounts won’t work online.
What if I no longer have access to the email address on my account?
What if I no longer have access to the email address on my account?
Contact customer support with valid ID. We’ll help you update your account details and regain access securely.