Customer Support Opening Times at MyWinners
At MyWinners, we’re here to help when you need us. Our Customer Support team operates set live support hours each week, with AI support available outside those times to make sure you’re never stuck without answers.
Live Customer Support Hours
You can reach our Customer Support team during the following hours:
Monday to Wednesday: 10:00am – 6:00pm ET
Thursday to Saturday: 10:00am – 10:00pm ET
Sunday: 11:00am – 8:00pm ET
During these hours, you’ll have access to our live support agents via Live Chat, email, and phone, who can help with account questions, payments, betting queries, technical issues, and more.
Support Outside These Hours
Outside of live support hours, AI support is available 24/7.
Our AI support uses our Help Center, which contains more than 300 comprehensive support articles. It can help you with:
Common account and login questions
Betting and product guidance
Deposits, withdrawals, and rewards information
Finding the right Help Center articles quickly
If your issue needs a human agent, you can still leave a message, and our Customer Support team will follow up as soon as live support reopens.
Why We Offer AI Support
AI support helps us make sure you can still get fast answers, even when live agents are offline. It’s designed to handle straightforward questions instantly, while more complex issues are passed to our team during opening hours.
If you ever need additional help, just reach out via Live Chat and we’ll take it from there.
💡 Did you know? Even when live Customer Support is offline, MyWinners AI support is available 24/7 to help with common questions, guide you to the right Help Center articles, and flag issues for follow-up when live support reopens.
Frequently Asked Questions
When is MyWinners Customer Support open?
When is MyWinners Customer Support open?
MyWinners live Customer Support is available Monday to Wednesday from 10:00am–6:00pm, Thursday from 10:00am–10:00pm, and Sunday from 11:00am–8:00pm (All ET).
Can I get help outside Customer Support opening times?
Can I get help outside Customer Support opening times?
Yes. AI support is available 24/7 outside live support hours and can help answer common questions or direct you to relevant Help Center articles.
What should I do if my issue can’t be resolved by AI support?
What should I do if my issue can’t be resolved by AI support?
If AI support can’t fully resolve your issue, you can leave a message via Live Chat and a Customer Support agent will follow up as soon as live support is available.
How do I contact MyWinners Customer Support during opening times?
How do I contact MyWinners Customer Support during opening times?
During live support hours, you can contact MyWinners Customer Support via Live Chat directly from the app or website.
Are Customer Support opening times the same every week?
Are Customer Support opening times the same every week?
Yes. MyWinners Customer Support follows the same weekly opening hours unless otherwise communicated through official MyWinners channels.