If you're new to betting in person at a Winners venue, don’t worry — support is always close by. Whether you're confused about placing an Exacta, unsure how to cancel a ticket, or need help using the kiosk, venue staff are on hand to guide you.
Who Can Help You?
Who Can Help You?
Tellers – These are your go-to experts. They can help with placing bets, explaining odds, or confirming results.
Floor Staff – Look for staff members wearing Winners name tags. They can troubleshoot issues with kiosks, printouts, and vouchers.
Customer Service Desk – For account-related queries, promotions, or disputes, head to the front desk (where available).
Common Situations Where Staff Can Assist
Common Situations Where Staff Can Assist
You want to cancel or correct a printed ticket.
A kiosk is out of service or printed something incorrectly.
You’re not sure how to place a complex bet like a Pick 4 or a Boxed Trifecta.
You need clarification on promotions or payout procedures.
Tips for Getting the Most Out of Your Visit
Tips for Getting the Most Out of Your Visit
Bring your ID if you’re collecting large winnings or need account-related support.
Ask questions—staff are trained to help beginners.
Visit during off-peak hours if you’re new and want extra time and attention.
Did You Know? Some Winners venues provide free printed “How to Bet” guides at the entrance or customer service desk. They’re a great way to get up to speed on your own time!
Frequently Asked Questions
How do I get help using a self-service betting kiosk at a Winners location?
How do I get help using a self-service betting kiosk at a Winners location?
If you’re unsure how to use a kiosk, just flag a floor staff member—they’re trained to walk you through placing, correcting, or cancelling a bet.
Can I ask the teller for advice on what bet to place?
Can I ask the teller for advice on what bet to place?
Tellers can explain how different bets work, but they’re not allowed to give betting tips or predictions. For picks, check form guides or tip sheets.
What should I do if I lose a winning ticket at a Winners venue?
What should I do if I lose a winning ticket at a Winners venue?
Notify staff immediately. While payouts typically require the original ticket, management may be able to assist if you have account-linked proof of the wager.
Is there help available for customers with disabilities at Winners venues?
Is there help available for customers with disabilities at Winners venues?
Yes. All venues offer accessibility support, including staff assistance with kiosks or teller access. Contact your local venue for specific accommodations.
Can I cancel a printed betting ticket at a Winners location?
Can I cancel a printed betting ticket at a Winners location?
Yes, but only under specific conditions. Some tickets can be cancelled within a few minutes of being printed—ask a teller or floor staff for help right away.