On the new MyWinners, telebetting and online betting run through a single unified account. This means that your balance, account activity and profile details now stay synced no matter which way you bet.
This article explains what has changed, what stays the same, and how MyWinners customers benefit from the new unified system.
Telebetting and Online Are One Account
Balances, deposits and withdrawals did not always update in real time across both channels.
After the upgrade:
Your telebetting and online betting use the same account
No need for separate balances or duplicate activity.
Your balance updates instantly across both channels
If you deposit online, the funds are available immediately for telebetting — and vice versa.
Withdrawals apply across the entire account
You no longer need to manage separate balances.
All account information is centralised
Your limits, preferences and personal details remain consistent everywhere you bet.
Telebetting Phone Numbers Stay the Same
You will still use the same trusted telebetting phone number as before - 1-800-468-2238. Only the underlying platform has changed.
There are no changes to:
How you place a phone bet
The numbers you call
The customer service process
The experience simply becomes more reliable and easier to manage.
What This Means for Existing MyWinners Customers
Deposits work instantly across phone and online
Your wagers and balance are always up to date
You no longer need to reconcile totals manually
Online bet details and telebet betting share the same account identity
Nothing has been taken away — the system is simply more convenient and accurate.
What Has Not Changed
Telebet phone numbers are the same
Telebetting procedures remain unchanged
Customer service for phone betting remains identical
Eligibility and account status stay the same
Only the account infrastructure has been modernised.
💡 Did You Know? Your unified account means you can begin a betting session online and finish it by phone — or the other way around — without needing to transfer funds or adjust balances.
Frequently Asked Questions
How does my telebet and online account work on the new MyWinners?
How does my telebet and online account work on the new MyWinners?
Both channels share the same balance, activity and account profile. If you deposit, withdraw or place a bet through one channel, it updates instantly in the other. You no longer need to manage two separate systems.
Do I still call the same telebet numbers after the upgrade?
Do I still call the same telebet numbers after the upgrade?
Yes. Telebet phone numbers have not changed. The only change is that your online and telebet activity now use the same unified account.
Will my telebetting balance and online balance match automatically?
Will my telebetting balance and online balance match automatically?
Yes. Telebetting and online betting now draw from the same account, so your balance is always consistent across both methods.
What happens to my telebet history and previous activity?
What happens to my telebet history and previous activity?
Previous bet history does not transfer to the new MyWinners. However, all open bets placed before the upgrade — whether online or by phone — will still settle normally and appear in your unified balance.
Do I need to do anything to enable the unified telebet and online account?
Do I need to do anything to enable the unified telebet and online account?
No. It is activated automatically during migration. Once you log in to the new MyWinners, your unified balance will already be available for both channels.
Do I need to activate my account even if I only use telebetting?
Do I need to activate my account even if I only use telebetting?
Yes. Even if you only place bets by phone, you must activate your new MyWinners account using the activation link sent to you by email.
Activation links your telephone betting activity to the new unified MyWinners platform and ensures your account and balance are available across both phone and online betting.
You only need to do this once.