When MyWinners moved to the new platform, your rewards were handled automatically to make sure nothing was lost. This article explains exactly what happened to your existing MyWinners rewards, how they appear in your new account, and what changes going forward.
This applies only to existing MyWinners customers transferring to the new MyWinners platform.
How Rewards Are Transferred
Any eligible rewards points from your existing MyWinners account were converted into cash as part of the upgrade.
Rewards points were converted at a fixed rate of 600 points = $1
The converted amount has been credited directly to your new MyWinners cash balance
You do not need to activate, redeem, or claim anything
When will I see my converted Rewards?
Once you login to the new MyWinners, the converted rewards will be visible in your account.
If you don’t see them in your account:
Log out and log back in to refresh your account
Make sure you’ve fully completed account activation
If the amount still doesn’t appear after refreshing, Customer Support can assist you.
What happened to old Rewards oints?
After the upgrade:
Rewards points from the old MyWinners platform no longer exist
All eligible points were converted into cash and credited to your new MyWinners account
Your new MyWinners account starts with a clean (Zero) rewards balance under the new system
This ensures all customers move forward on the same rewards structure and removes any uncertainties about transferring or redeeming points from the old MyWinners.
The New MyWinners Rewards Program
The new MyWinners platform operates a different rewards system from the previous one.
The old MyWinners rewards program does not continue
New rewards are earned only on betting activity after the upgrade
Rewards earned on the new platform follow new earning and redemption rules
Full details of the new rewards program are available separately in the MyWinners Help Center.
What Is Not Affected
The rewards transfer does not affect:
Your existing cash balance
Any open or settled bets
Your eligibility to place bets
Withdrawals of converted reward funds
Converted rewards are treated the same as cash once credited — you can use them to place bets or withdraw them, subject to standard MyWinners withdrawal rules.
💡 Did You Know? Your rewards are converted into cash before you ever place a bet on the new platform — so you start with the full value of your existing rewards, ready to use or withdraw.
Frequently Asked Questions
Do I need to redeem my rewards before the upgrade?
Do I need to redeem my rewards before the upgrade?
No. Eligible rewards are automatically converted into cash. You don’t need to take any action.
Why does my balance in the new MyWinners seem higher than my final balance on the old platform?
Why does my balance in the new MyWinners seem higher than my final balance on the old platform?
If you had a Rewards balance on the old MyWinners, it will be transferred over to the new MyWinners as an account credit.
Example: Let's say you had 6,000 Rewards points on the old MyWInners. These will be converted at a rate of 600 points = $1, which means you will have an additional $10 credit in your new MyWinners account,
What conversion rate is used for MyWinners rewards?
What conversion rate is used for MyWinners rewards?
Rewards are converted at 600 points = $1. This was their value on the old MyWinners.
Will I still see my old rewards points history?
Will I still see my old rewards points history?
No. Rewards points history does not carry over. Only the converted cash value appears in your new MyWinners balance.
Can I withdraw my converted rewards?
Can I withdraw my converted rewards?
Yes. Once converted into cash in your new MyWinners account, rewards are withdrawable according to standard MyWinners withdrawal rules.
What if my converted rewards amount looks wrong?
What if my converted rewards amount looks wrong?
First, log out and log back in to refresh your account. If it still looks incorrect, contact MyWinners Customer Support and the team will review your rewards conversion.
Does this affect customers who never had rewards?
Does this affect customers who never had rewards?
No. If you didn’t have rewards points on your old MyWinners account, nothing changes.
Where can I see the Rewards credit in my new MyWinners account?
Where can I see the Rewards credit in my new MyWinners account?
Go to Transaction History in the top menu and you will see your Rewards credit as a cash deposit in your MyWinners account. There is no restriction on the credit, which means the funds can be played or withdrawn.