IMPORTANT: This article is for existing MyWinners customers only. If you're a 123Bet customer looking to activate your account on the new MyWinners, go here.
The latest version of the MyWinners website, mobile app and telebetting platform went live at 9am on 27 January 2026. If you're an existing customer, you need to activate your account on the new MyWinners by following the guide below.
How to Activate Your New MyWinners Account
Before you can sign in, you need to activate your account on the new MyWinners platform.
The process is quick, secure, and usually takes around 60 seconds.
You do not need to wait for an email to get started.
Step-by-Step Guide to Activation
1. Open the activation page
Go directly to the activation link:
You can open this link from any browser, and it’s also available via MyWinners.com.
2. Enter your account details
To activate your account, enter:
The email address linked to your existing MyWinners account
Your date of birth (this is required for security)
💡 If you’re not sure which email address you used for you old account, contact Customer Support.
Press activate and you will then see this confirmation:
3. Reset your password
Once your details are confirmed, you’ll receive a password reset email.
Open the email
Follow the link
The link will open this window:
Enter your new password.
Your password must include at least one number and one special character (for example: ! @ # $).
You will receive confirmation of your new password:
4. Sign in to the new MyWinners
After resetting your password, sign in using:
Your email address
Your new password
You can sign in at:
Or via the new MyWinners app
5. You’re ready to go
Once logged in:
Your balance will be available
Your account details will appear as normal
Any rewards from your old account will be credited as funds to your new account (600 points = $1)
How to Access the New MyWinners
After the launch of the new MyWinners platform, all players will access their accounts through the new MyWinners website, new mobile apps (on Android and iOS) and telebetting.
🌐 Website
To login and play online, go to:
OR
Copy and paste the link: https://app.mywinners.com/
📱 Mobile App
To bet on the mobile app, download it here:
Download MyWinners for iOS — available in the App Store
Download MyWinners for Android — also available in the Google Play Store
📞 Telebetting
Call 1-800-468-2260 to place your bets by phone.
Troubleshooting
Why can’t I login to MyWinners?
Why can’t I login to MyWinners?
The most common reason is that your account hasn’t been activated yet. You must complete the activation process before logging in. Password reset requests from the login screen will not work until activation is complete.
I didn’t receive my password reset email — what should I do?
I didn’t receive my password reset email — what should I do?
Check your spam or junk folder first. Make sure you’re using the email address linked to your existing MyWinners account. If you still can’t find the email, contact Customer Support and they’ll help you get activated.
My password reset link has expired — what happens now?
My password reset link has expired — what happens now?
If your reset link has expired, you’ll need help from Customer Support. They can issue a new link so you can complete activation.
My email address isn’t recognised — why?
My email address isn’t recognised — why?
This can happen if:
You used a different email address to the one registered on your existing MyWinners account
There’s a typo in the email field
You originally registered using a different email
You have more than one historical account
Try any other email addresses you may have used. If it still doesn’t work, contact Customer Support and they can locate your account.
I accidentally created a new account — what should I do?
I accidentally created a new account — what should I do?
Don’t worry — contact Customer Support and they’ll help resolve this and ensure you’re using the correct account.
My balance isn’t showing correctly after logging in — what should I do?
My balance isn’t showing correctly after logging in — what should I do?
If your balance doesn’t look right after activation, it may be because any Rewards points from your old account have been credited as cash. If not, contact Customer Support so they can investigate and resolve it.
How can I contact MyWinners Customer Support?
How can I contact MyWinners Customer Support?
Live chat is always available if you need help.
💡 Did You Know? You don’t need to wait for an activation email to get started. As soon as the new MyWinners platform goes live, you can activate your account directly using this link.
Once you login, your existing balance will be available automatically, and any rewards points from your old MyWinners account will be converted into cash at a rate of 600 points = $1 and credited to your new MyWinners account.
Frequently Asked Questions
How do I login to the new MyWinners after the upgrade?
How do I login to the new MyWinners after the upgrade?
You must first activate your account using the link sent to you by email and create a new password. After that, you can login at https://app.mywinners.com/ or via the new MyWinners app on iOS or Android.
Do I need to create a new account to use the new MyWinners?
Do I need to create a new account to use the new MyWinners?
No. Your existing MyWinners account has been migrated automatically. You only need to activate it using the link sent to you by email.
What should I do if the new MyWinners login says my password is incorrect?
What should I do if the new MyWinners login says my password is incorrect?
Passwords cannot be carried over to the new platform. Creating a new password is part of the activation process and is required. Until you complete the activation process, you can't login.
Will logging in to the New MyWinners affect my balance or rewards?
Will logging in to the New MyWinners affect my balance or rewards?
No. Your balance and account details move automatically and will be available once you login. Any eligible rewards points from the old MyWinners platform are automatically converted into cash at a rate of 600 points = $1 and credited to your new MyWinners account, where they can be used to bet or withdrawn.
Why am I being asked for my date of birth?
Why am I being asked for my date of birth?
Your date of birth is used as a security check to confirm your identity and protect your account during activation and first login. It also helps MyWinners meet age-verification and regulatory requirements. Your date of birth is not updated or shared, and you’ll only be asked for it as part of the activation process.