Everything you need to know about the January 2026 upgrade, including how to log in, how your account was migrated, what changed, and where to find further help. This section is for all former MyWinners and 123Bet customers.
Introducing the new MyWinners
Find out why MyWinners and 123Bet were upgraded, what’s new, and what the launch means for all customers.
What’s Changing with the new MyWinners
See a clear overview of what has changed, what has stayed the same, and how the upgrade affects MyWinners and 123Bet users.
How to Download the new MyWinners App
Follow step-by-step guidance on downloading the new iOS and Android apps required after the upgrade.
How to Login After the Upgrade
Learn where to login, which details to use, and what to expect the first time you access your migrated account.
What Happens to Your MyWinners or 123Bet Account During Migration
Understand how your balance, details and rewards were transferred — and how the $10 incentive was added to your new account.
Troubleshooting Login and Account Merge Issues
Get help fixing common login problems and account-recognition issues after moving to the new MyWinners.
For Former 123Bet Customers: How to Access Your Account on the new MyWinners
A simple guide for 123Bet users explaining how to log in, reset passwords and complete first-login verification.
For Former 123Bet Customers: Why You’re Seeing MyWinners Branding
Learn why the 123Bet brand has been retired and how your account continues on the new MyWinners platform.
Telebet and Online: Understanding Your Unified Account on the new MyWinners
See how phone and online betting now use the same balance, account and profile across all channels.
Where to Find Help With Deposits, Withdrawals and Betting
Quickly navigate to the Help Center sections that cover payments, betting guides, venues, promotions and more.
💡 Did You Know? Every article in Moving to the new MyWinners works for both MyWinners and 123Bet customers — because you’re all using the same upgraded platform now.
Frequently Asked Questions
What is the Moving to the new MyWinners section for?
What is the Moving to the new MyWinners section for?
The Moving to the new MyWinners section brings together all migration-related help articles in one place. It explains why the upgrade happened, how accounts from MyWinners and 123Bet were moved, and what you need to do to start using the new platform.
Who should use the Moving to the new MyWinners articles?
Who should use the Moving to the new MyWinners articles?
These articles are for anyone who had an account with MyWinners or 123Bet before the January 2026 upgrade. If you are unsure how to log in, what happened to your balance, or why you are seeing MyWinners branding, this is the best place to start.
How do the Moving to the new MyWinners articles help former 123Bet customers?
How do the Moving to the new MyWinners articles help former 123Bet customers?
Former 123Bet customers will find dedicated guides that explain how to access their migrated account, why the 123Bet brand has been replaced, and how balances, open bets and the $10 incentive were handled during the upgrade.
Do I still need the Moving to the new MyWinners section after I’ve logged in successfully?
Do I still need the Moving to the new MyWinners section after I’ve logged in successfully?
Once you are comfortable using the new platform, you can use the rest of the Help Center for everyday questions. However, the Moving to the new MyWinners section will always be available if you need to revisit information about the migration.
Where should I go if my question isn’t answered in Moving to the new MyWinners?
Where should I go if my question isn’t answered in Moving to the new MyWinners?
If your issue is about payments, betting, venues, promotions or technical problems, follow the links in Where to Find Help With Deposits, Withdrawals and Betting to reach the main Help Center sections, or contact customer support directly for more specific help.