Everything you need to know about moving from 123Bet to MyWinners, including how to access your account, what has changed, how telebet and online betting now work together, and where to find help if you need it.
A Message for 123Bet Customers
Start here for a clear overview of what the move to MyWinners means, what stays the same, and what you need to know as a 123Bet customer.
Why You’re Seeing MyWinners Branding
Learn why the 123Bet brand has been retired and why you now see MyWinners across the app, website, and communications.
How to Access Your Account on the New MyWinners
Find out where to log in, which details to use, and what to expect the first time you access your MyWinners account using your 123Bet details.
Downloading the New MyWinners App
Follow step-by-step guidance on downloading the MyWinners app for iOS or Android, which is required for mobile betting.
What’s Happening to Your 123Bet Account
Understand how your account, balance, rewards, and open bets move from 123Bet to MyWinners, and what changes once you’re using the new platform.
What Happens to Your Bets and Betting History
Learn how bets, balances, and betting history are handled as 123Bet accounts move to MyWinners, including temporary downtime and balance consolidation.
How Telebet and Online Betting Now Work on MyWinners
See how telebet and online betting now use one shared MyWinners account and balance, and why this is an improvement over the old 123Bet setup.
Troubleshooting Login and Account Issues on MyWinners
Get help resolving common login issues, confirmation prompts, and balance questions when accessing MyWinners for the first time.
Where to Find Help on MyWinners
Learn where to find guides, support articles, and assistance on MyWinners, and when to use self-help versus contacting support.
What Happens If I Don’t Take Any Action
Understand what happens if you don’t log in straight away, including what happens to your balance, open bets, and account access.
💡 Did You Know? All of these articles are written specifically for 123Bet customers, so you don’t need to work out which guidance applies to you — everything in this section does.
Frequently Asked Questions
Is this MyWinners support section written specifically for me as a 123Bet customer?
Is this MyWinners support section written specifically for me as a 123Bet customer?
Yes. Every article in this section is written specifically for 123Bet customers and explains how MyWinners works for your account.
Do I need to read every article in this MyWinners support section?
Do I need to read every article in this MyWinners support section?
No. You only need to read the articles that relate to your question, such as logging in, downloading the app, or understanding your account.
Will these MyWinners articles still be relevant after I start using MyWinners regularly?
Will these MyWinners articles still be relevant after I start using MyWinners regularly?
Yes. The guidance in this section is written to remain relevant both before and after you begin using MyWinners.
Can I use this MyWinners section instead of contacting support?
Can I use this MyWinners section instead of contacting support?
In most cases, yes. The MyWinners Help Center articles answer the most common questions without needing to contact support.
What should I do if I still need help after reading this MyWinners section?
What should I do if I still need help after reading this MyWinners section?
If you still need help, you can contact MyWinners support directly using the options shown in the Help Center.