Can't Get Into MyWinners? Start Here

Can't get on MyWinners? Most problems come down to one of six things, and you can fix nearly all of them yourself in a couple of minutes. Find the one that matches what you're seeing, follow the steps, and you'll be back betting in no time.

The mywinners.com website is where you'll find news, our blog and venue information. To sign in and bet online, go to app.mywinners.com or open the new MyWinners app.

Our old wagering website, the MyWinners Digital Link app and the 123Bet brand all closed on January 26, 2026. If you still have an old app on your phone, delete it and download the new MyWinners app instead.

Old passwords didn't carry over to the new MyWinners. So if you bet with us before January 26, 2026 and haven't signed in since, you need to activate your account and create a new password.

Start at the activation page and enter the email address from your old account, plus your date of birth. Next, click the link in the verification email and set your new password. Then head back to the sign in page. Our activation guide walks you through every step. Please don't use Forgot Password until you've finished activating.

Click Forgot Password? on the sign in page at app.mywinners.com and enter the email address on your account. We'll send you a reset link. If it doesn't arrive within a few minutes, check your spam or junk folder. You'll find more help in Login Issues on MyWinners.

First, check the address for typos. Next, try any other email you might have used with us, such as a work, older personal or shared family address. Still no luck? Contact our team and we'll find your account for you. The same goes if you no longer have access to the email on your account.

Several wrong passwords in a row will lock your account for a short time. Wait a little while and try again, or reset your password with Forgot Password. Passwords are case sensitive, so check that Caps Lock is off. If you're still locked out after that, get in touch with us.

This is almost always a location check. We confirm your location when you sign in and again when you bet. Turn on location services, connect to Wi-Fi and switch off any VPN. Our geolocation troubleshooting guide covers every fix. Churchill Downs tracks are only available to bettors in Connecticut, so you won't see those races if you're out of state.

A blank page or a sign in loop usually means an old app or an old saved version of the site. Delete any old MyWinners apps, close and reopen your browser, then go straight to app.mywinners.com. Using Microsoft Edge? Its privacy settings can block sign in, so follow our Edge fix or switch to Chrome, Safari or Firefox.

You'll need an account before you can sign in. Opening an account takes a few minutes, and our team is happy to help you through it.

If none of these steps work, chat with us here in the Help Center or call Customer Service on +1 800 468 2260. Our live team is available Monday to Wednesday 10am to 6pm ET, Thursday to Saturday 10am to 10pm ET and Sunday 11am to 8pm ET. Outside those hours, Winnie can help you around the clock. See Customer Support Opening Times for details.